The Value of A
Good Word
I would like to
share something about stewardship of the gifts of others and how we
cultivate a generosity of time and effort. (Maybe I am writing this
to remind myself.)
When I first became a nursing supervisor, I was oriented to the
position by one of the most negative women I have ever met. We worked
together on night shift splitting the units between three of us. I
had Obstetrics, Pediatrics, and Psychiatry. She supervised Surgery
and Neurosurgery, while a third supervisor was in charge of Medicine
and Cardiopulmonary. We had something like 70 units to cover at
night.
Nearing the end of the shift each night, this nurse would come into
the office with complaints about the lazy or incompetent nurses on her
units and what problems they were. I knew many of these men and women
from covering for her on her nights off. I knew that they were not
lazy or dangerous at all.
I thought about it with increasing annoyance at the end of every
shift. How do I change things and not have to listen to her complain
every night? Finally I came up with a plan. Every night just as she
would walk into the office, I would start talking about some nurse on
one of my units that I had been really impressed with that night. Or
maybe it was a whole unit that had worked well together.
If she started criticizing her nurses then not only would they look
bad, so would she. She wouldn't want to admit that her staff was
worse than mine. For weeks she didn't say much. It was much quieter
in the office.
But then I expanded my idea. I told each nurse or unit the next night
what story I had told and who was on my report for doing a great job.
Everyone liked to be on my report. It was like winning an award with
a very informal ceremony.
It got easier to get nurses from one unit to go and help out in
another without grumbling. Hard working nurses only worked harder. I
don't think it was to get on the report. I think it was a result of
feeling good about what they were doing.
And then it happened. One morning at the end of a particularly busy
shift, I heard the other supervisor who had been fairly silent for
weeks telling the day shift head nurse she was giving report to, about
a really great nurse on her unit and what a good job she had done that
night.
I was sitting next to her at a big round table and she turned her head
toward me and said, "See I can say something good about someone too."
I had never so much as mentioned how I felt about her attitude, but it
must have been clear.
We talk all the time about time and talent in stewardship. We need to
do more that pass out sign up sheets. We need to lift up and
encourage what people are already doing. It encourages us all to do
more.
Lord,
Help us to value the gifts that you have given all your servants.
Help us all to use what you have given us to your glory.
Amen.
Copyright (c)
2004, The Rev. Dana Reardon. Used by permission. Email her at
mspastor@aol.com.
The Rev. Dana Reardon is pastor at St.
Paul Evangelical Lutheran Church, Warwick, RI. A lifelong Lutheran, she
came to ordained ministry after 21 years in nursing, mostly in pediatric
intensive care. She graduated from Lutheran Theological Seminary at
Philadelphia in 1998 and served 4 ½ years in Upstate New York before
becoming a New Englander. She is still trying to understand the
accent. While in the Upstate New York Synod she chaired the Stewardship
Team. That began her fascination with what makes stewards -- and more,
what makes for generosity.
She
has three amazing daughters: Pastor Reardon says much of what she knows of
life she learned from them.